Traackr

Studios’ Terms of service agreement

Last Revised: 3/5/2021
PLEASE READ THIS UNIVERSAL TERMS OF SERVICE AGREEMENT
CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR
LEGAL RIGHTS AND REMEDIES.

1. Overview

This Universal Terms of Service Agreement (this “Agreement”) is entered into by and between Traackr, Inc., a Delaware limited liability company ("Traackr") and you, and is made effective as of the date of your use of this website ("Site") or the date of electronic acceptance. This Agreement sets forth the general terms and conditions of your use of the Site and the products and services purchased or accessed through this Site (individually and collectively, the “Services”). Services Agreements and additional policies apply to certain Services and are in addition to (not in lieu of) this Agreement. In the event of a conflict between the provisions of a Services Agreement and the provisions of this Agreement, the provisions of the applicable Services Agreement shall control.

The terms “we”, “us” or “our” shall refer to Traackr. The terms “you”, “your”, “User” or “customer” shall refer to any individual or entity who accepts this Agreement, has access to your account or uses the Services. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

2. Modification of Agreement, Site or Services

Traackr may, in its sole and absolute discretion, change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time, and such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications have been made shall constitute your acceptance of this Agreement as last revised. If you do not agree to be bound by this Agreement as last revised, do not use (or continue to use) this Site or the Services. In addition, Traackr may occasionally notify you of changes or modifications to this Agreement by email. It is therefore very important that you keep your shopper account (“Account”) information current. Traackr assumes no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address. In addition, Traackr may terminate Your use of Services for any violation or breach of any of the terms of this Agreement by You. TRAACKR RESERVES THE RIGHT TO MODIFY, CHANGE, OR DISCONTINUE ANY ASPECT OF THIS SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION PRICES AND FEES FOR THE SAME, AT ANY TIME.

3. Eligibility; Authority

This Site and the Services are available only to individuals or entities (“Users”) who can form legally binding contracts under applicable law. By using this Site or the Services, you represent and warrant that you are (i) at least eighteen (18) years of age, (ii) otherwise recognized as being able to form legally binding contracts under applicable law, or (iii) are not a person barred from purchasing or receiving the Services found under the laws of the United States or other applicable jurisdiction.

If you are entering into this Agreement on behalf of a corporate entity, you represent and warrant that you have the legal authority to bind such corporate entity to the terms and conditions contained in this Agreement, in which case the terms "you", "your", "User" or "customer" shall refer to such corporate entity. If, after your electronic acceptance of this Agreement, Traackr finds that you do not have the legal authority to bind such corporate entity, you will be personally responsible for the obligations contained in this Agreement, including, but not limited to, the payment obligations. Traackr shall not be liable for any loss or damage resulting from Traackr’s reliance on any instruction, notice, document or communication reasonably believed by Traackr to be genuine and originating from an authorized representative of your corporate entity. If there is reasonable doubt about the authenticity of any such instruction, notice, document or communication, Traackr reserves the right (but undertakes no duty) to require additional authentication from you. You further agree to be bound by the terms of this Agreement for transactions entered into by you, anyone acting as your agent and anyone who uses your account or the Services, whether or not authorized by you.

Your Account

In order to access some of the features of this Site or use some of the Services, you will have to create an Account. You represent and warrant to Traackr that all information you submit when you create your Account is accurate, current and complete, and that you will keep your Account information accurate, current and complete. If Traackr has reason to believe that your Account information is untrue, inaccurate, out-of-date or incomplete, Traackr reserves the right, in its sole and absolute discretion, to suspend or terminate your Account. You are solely responsible for the activity that occurs on your Account, whether authorized by you or not, and you must keep your Account information secure, including without limitation your customer number/login, password. For security purposes, Traackr recommends that you change your password at least once every six (6) months for each Account. You must notify Traackr immediately of any breach of security or unauthorized use of your Account. Traackr will not be liable for any loss you incur due to any unauthorized use of your Account. You, however, may be liable for any loss Traackr or others incur caused by your Account, whether caused by you, or by an authorized person, or by an unauthorized person.

5. General Rules of Conduct

You acknowledge and agree that:

  • Your use of this Site and the Services, including any content you submit, will comply with this Agreement, any applicable Services Agreement or policy that may apply to your Services and all applicable local, state, national and international laws, rules and regulations.
  • You will not collect or harvest (or permit anyone else to collect or harvest) any User Content (as defined below) or any non-public or personally identifiable information about another User or any other person or entity without their express prior written consent.
  • You will not use this Site or the Services in a manner (as determined by Traackr in its sole and absolute discretion) that:
    • Is illegal, or promotes or encourages illegal activity;  
    • Promotes, encourages or engages in the exploitation of children, or any activity related to the proliferation of child sexual abuse material (CSAM);
    • Promotes, encourages or engages in terrorism, violence against people, animals, or property;
    • Promotes, encourages or engages in any spam or other unsolicited bulk email, or computer or network hacking or cracking;
    • Violates the Ryan Haight Online Pharmacy Consumer Protection Act of 2008 or similar legislation, or promotes, encourages or engages in the sale or distribution of prescription medication without a valid prescription;
    • Violates the Fight Online Sex Trafficking Act of 2017 or similar legislation, or promotes or facilitates prostitution and/or sex trafficking;
    • Infringes on the intellectual property rights of another User or any other person or entity;
    • Violates the privacy or publicity rights of another User or any other person or entity, or breaches any duty of confidentiality that you owe to another User or any other person or entity;
    • Interferes with the operation of this Site or the Services found at this Site;
    • Contains or installs any viruses, worms, bugs, Trojan horses or other code, files or programs designed to, or capable of, disrupting, damaging or limiting the functionality of any software or hardware; or
    • Contains false or deceptive language, or unsubstantiated or comparative claims, regarding Traackr or Traackr’s Services.
    • You will not perform any false, abusive or fraudulent activity. You will not perform any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • You will not copy or distribute in any medium any part of this Site or the Services, except where expressly authorized by Traackr.
  • You will not modify or alter any part of this Site or the Services found at this Site or any of its related technologies.
  • You will not access Traackr Content (as defined below) or User Content through any technology or means other than through this Site itself, or as Traackr may designate.
  • You agree to back-up all of your User Content so that you can access and use it when needed. Traackr does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.
  • You will not re-sell or provide the Services for a commercial purpose, including any of Traackr's related technologies, without Traackr's express prior written consent.
  • You will not to circumvent, disable or otherwise interfere with the security-related features of this Site or the Services found at this Site (including without limitation those features that prevent or restrict use or copying of any Traackr Content or User Content) or enforce limitations on the use of this Site or the Services found at this Site, the Traackr Content or the User Content therein.
  • You agree to provide government-issued photo identification and/or government-issued business identification as required for verification of identity when requested.
  • You are aware that Traackr may from time-to-time call you about your account, and that, for the purposes of any and all such call(s), you may be subject to call recording and hereby consent to the same, subject to any applicable laws and our restrictions and obligations thereunder, including, where permissible, to record the entirety of such calls regardless of whether Traackr asks you on any particular call for consent to record such call. You further acknowledge and agree that, to the extent permitted by applicable law, any such recording(s) may be submitted as evidence in any legal proceeding in which Traackr is a party. Further, by providing your telephone or mobile number, you consent to receive marketing telephone calls from or on behalf of Traackr that may be initiated by an automatic telephone dialing system and/or use an artificial or prerecorded voice. You understand that providing consent is not a condition of purchasing any good or service from Traackr. Similarly, by providing your mobile number, you consent to receive marketing text messages from or on behalf of Traackr that may be sent by an automatic telephone dialing system. You understand that providing consent is not a condition of purchasing any good or service from Traackr. Message and data rates may apply.
  • Without limiting any of the rights set forth elsewhere in this Agreement, Traackr expressly reserves the right to deny, cancel, terminate, suspend, or limit future access to this Site or any Services to any User (i) whose Account or Services were previously terminated or suspended, whether due to breach of this or any other Agreement or any Traackr policy, or (ii) who otherwise engages or has engaged in inappropriate or unlawful activity while utilizing the Site or Services (as determined by Traackr in its sole and absolute discretion).
  • If your account activity shows signs of fraud, abuse or suspicious activity, Traackr may cancel any service associated your name, email address or account and close any associated Traackr accounts. If you conducted any fraudulent activity, Traackr reserves the right to take any necessary legal action and you may be liable for monetary losses to Traackr including litigation costs and damages. To contest cancellation of Services or freezing or closure of an account, please contact Traackr Care.

6. Protection of Your data

Traackr offers certain Services available to you that may involve the submission, collection and/or use of personally identifying or identifiable information about you and your own customers (“Your Data”) in the course of your use of these Services (“Covered Services”). Your Data, for the purpose of this Section, excludes any User Content. Traackr’s (“DPA”), which is hereby incorporated by reference and applicable to Covered Services, is meant to provide you contractual assurance that we have robust mechanisms to ensure the transfer of Your Data, including transfers of Your Data from the EEA to the Covered Services, meets with compliance under applicable data privacy laws.

For the purposes of the DPA and the Standard Contractual Clauses attached to the DPA (when and as applicable), you (and your applicable affiliates) are considered the Data Controller/Data Exporter, and your acceptance of the terms of service governing Covered Services at the time of purchase of any Covered Services will also be treated as your acknowledgement and acceptance of the DPA and its appendices (including the Standard Contractual Clauses and its appendices, as applicable). If you wish to print, sign and return a physical copy of the DPA, please send an email request to Legal@Traackr.com.

7. User Content

Some of the features of this Site or the Services, including those Services that are hosted with Traackr, may allow Users to view, post, publish, share, store, or manage (a) ideas, opinions, recommendations, or advice via forum posts, content submitted in connection with a contest, product reviews or recommendations, or photos to be incorporated into a social media event or activity (“User Submissions”), or (b) literary, artistic, musical, or other content, including but not limited to photos and videos (together with User Submissions, “User Content”). All content submitted through your Account is consider User Content. By posting or publishing User Content to this Site or to or via the Services, you represent and warrant to Traackr that (i) you have all necessary rights to distribute User Content via this Site or via the Services, either because you are the author of the User Content and have the right to distribute the same, or because you have the appropriate distribution rights, licenses, consents, and/or permissions to use, in writing, from the copyright or other owner of the User Content, and (ii) the User Content does not violate the rights of any third party. You shall be solely responsible for any and all of your User Content or User Content that is submitted through your Account, and the consequences of, and requirements for, distributing it.

User Submissions

You acknowledge and agree that your User Submissions are entirely voluntary, do not establish a confidential relationship or obligate Traackr to treat your User Submissions as confidential or secret, that Traackr has no obligation, either express or implied, to develop or use your User Submissions, and no compensation is due to you or to anyone else for any intentional or unintentional use of your User Submissions, and that Traackr may be working on the same or similar content, it may already know of such content from other sources, it may simply wish to develop this (or similar) content on its own, or it may have taken / will take some other action.

Traackr shall own exclusive rights (including all intellectual property and other proprietary rights) to any User Submissions posted to this Site, and shall be entitled to the unrestricted use and dissemination of any User Submissions posted to this Site for any purpose, commercial or otherwise, without acknowledgment or compensation to you or to anyone else.

User Content Other Than User Submissions

By posting or publishing User Content to this Site or through the Services, you authorize Traackr to use the intellectual property and other proprietary rights in and to your User Content to enable inclusion and use of the User Content in the manner contemplated by this Site and this Agreement. You hereby grant Traackr a worldwide, non-exclusive, royalty-free, sublicensable (through multiple tiers), and transferable license to use, reproduce, distribute, prepare derivative works of, combine with other works, display, and perform your User Content in connection with this Site, the Services and Traackr's (and Traackr’s affiliates’) business(es), including without limitation for promoting and redistributing all or part of this Site in any media formats and through any media channels without restrictions of any kind and without payment or other consideration of any kind, or permission or notification, to you or any third party. You also hereby grant each User of this Site a non-exclusive license to access your User Content through this Site, and to use, reproduce, distribute, prepare derivative works of, combine with other works, display, and perform your User Content as permitted through the functionality of this Site and under this Agreement. The above licenses granted by you in your User Content terminate within a commercially reasonable time after you remove or delete your User Content from this Site. You understand and agree, however, that Traackr may retain (but not distribute, display, or perform) server copies of your User Content that have been removed or deleted.

8. Availability of Website/Services

Subject to the terms and conditions of this Agreement and our other policies and procedures, we shall use commercially reasonable efforts to attempt to provide this Site and the Services on a twenty-four (24) hours a day, seven (7) days a week basis. You acknowledge and agree that from time to time this Site may be inaccessible or inoperable for any reason including, but not limited to, equipment malfunctions; periodic maintenance, repairs or replacements that we undertake from time to time; or causes beyond our reasonable control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures. You acknowledge and agree that we have no control over the availability of this Site or the Service on a continuous or uninterrupted basis, and that we assume no liability to you or any other party with regard thereto.

9. Monitoring of Content; Account Termination Policy

Traackr generally does not pre-screen User Content (whether posted to a website hosted by Traackr or posted to this Site). However, Traackr reserves the right (but undertakes no duty) to do so and decide whether any item of User Content is appropriate and/or complies with this Agreement. Traackr may remove any item of User Content (whether posted to a website hosted by Traackr or posted to this Site) and/or terminate a User’s access to this Site or the Services found at this Site for posting or publishing any material in violation of this Agreement, or for otherwise violating this Agreement (as determined by Traackr in its sole and absolute discretion), at any time and without prior notice. Traackr may also terminate a User’s access to this Site or the Services found at this Site if Traackr has reason to believe the User is a repeat offender. If Traackr terminates your access to this Site or the Services found at this Site, Traackr may, in its sole and absolute discretion, remove and destroy any data and files stored by you on its servers.

10. Discontinued Services; End of Life Policy

Traackr reserves the right to cease offering or providing any of the (i) Services or (ii) individual features, functionalities, or aspects of the Services at any time, for any or no reason, and without prior notice. Although Traackr makes great effort to maximize the lifespan of all its Services and features, functionalities, or aspects of the Services, there are times when a Service or specific feature, functionality, or aspect of a Service that we offer will be discontinued or reach its End-of-Life ("EOL"). If that is the case, those Services, or the specific feature, functionality, or aspect of that Service, will no longer be supported by Traackr, in any way, effective on the EOL date.

Notice and Migration. In the event that any Service we offer has reached or will reach EOL, we will attempt to notify you thirty or more days in advance of the EOL date. It is your responsibility to take all necessary steps to replace the Service by migrating to a new Service before the EOL date, or by entirely ceasing reliance on said Service before the EOL date. Traackr may, with or without notice to you, migrate you to the most up-to-date version of the Service, if available. You agree to take full responsibility for any and all loss or damage arising from any such migration. In the event that a feature, functionality, or aspect of any Service we offer has reached or will reach EOL, then we will attempt to notify you thirty or more days in advance of the EOL date. However, if the Service maintains a least reasonably equivalent functionality without such feature, functionality, or aspect, as determined by Traackr in its sole and absolute discretion, Traackr will not be required to offer a comparable feature or functionality for the Service or a refund.

No Liability. Traackr will not be liable to you or any third party for any modification, suspension, or discontinuance of any of the Services we may offer or facilitate access to.

11. Beta Services

From time to time, Traackr may offer new Services (limited preview services or new features to existing Services) in a pre-release version. New Services, new features to existing Services or limited preview services shall be known, individually and collectively, as “Beta Services”. If you elect to use any Beta Services, then your use of the Beta Services is subject to the following terms and conditions: (i) You acknowledge and agree that the Beta Services are pre-release versions and may not work properly; (ii) You acknowledge and agree that your use of the Beta Services may expose you to unusual risks of operational failures; (iii) The Beta Services are provided as-is, so we do not recommend using them in production or mission critical environments; (iv) Traackr reserves the right to modify, change, or discontinue any aspect of the Beta Services at any time; (v) Commercially released versions of the Beta Services may change substantially, and programs that use or run with the Beta Services may not work with the commercially released versions or subsequent releases; (vi) Traackr may limit availability of customer service support time dedicated to support of the Beta Services; (vii) You acknowledge and agree to provide prompt feedback regarding your experience with the Beta Services in a form reasonably requested by us, including information necessary to enable us to duplicate errors or problems you experience; (viii) You acknowledge and agree that Traackr may track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Beta Services; (ix) You acknowledge and agree that all information regarding your use of the Beta Services, including your experience with and opinions regarding the Beta Services, is confidential, and may not be disclosed to a third party or used for any purpose other than providing feedback to Traackr; (x) The Beta Services are provided “as is”, “as available”, and “with all faults”.

You acknowledge and agree that we may use your feedback for any purpose, including product development purposes. At our request you will provide us with comments that we may use publicly for press materials and marketing collateral. Any intellectual property inherent in your feedback or arising from your use of the Beta Services shall be owned exclusively by Traackr. To the fullest extent permitted by law, Traackr disclaims any and all warranties, statutory, express or implied, with respect to the Beta Services including, but not limited to, any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

12. Additional Reservation of Rights

Traackr expressly reserves the right to deny, cancel, terminate, suspend, lock, or modify access to (or control of) any Account or Services (including the right to cancel or transfer any domain name registration) for any reason (as determined by Traackr in its sole and absolute discretion), including but not limited to the following: (i) to correct mistakes made by Traackr in offering or delivering any Services (including any domain name registration), (ii) to protect the integrity and stability of, and correct mistakes made by, any domain name registry or registrar, (iii) to assist with our fraud and abuse detection and prevention efforts, (iv) to comply with court orders against you and/or your domain name or website and applicable local, state, national and international laws, rules and regulations, (v) to comply with requests of law enforcement, including subpoena requests, (vi) to comply with any dispute resolution process, (vii) to defend any legal action or threatened legal action without consideration for whether such legal action or threatened legal action is eventually determined to be with or without merit, (viii) to avoid any civil or criminal liability on the part of Traackr, its officers, directors, employees and agents, as well as Traackr's affiliates, including, but not limited to, instances where you have sued or threatened to sue Traackr, or (ix) to respond to an excessive amount of complaints related in any way to your Account, domain name(s), or content on your website that could result in damage to Traackr’s business, operations, reputation or shareholders.

Traackr expressly reserves the right to review every Account for excessive space and bandwidth utilization, and to terminate or apply additional fees to those Accounts that exceed allowed levels.

Traackr expressly reserves the right to terminate, without notice to you, any and all Services where, in Traackr's sole discretion, you are harassing or threatening Traackr and/or any of Traackr's employees.

Traackr Content. Except for User Content, the content on this Site and the Services , including without limitation the text, software, scripts, source code, API, graphics, photos, sounds, music, videos and interactive features and the trademarks, service marks and logos contained therein (“Traackr Content”), are owned by or licensed to Traackr in perpetuity, and are subject to copyright, trademark, and/or patent protection in the United States and foreign countries, and other intellectual property rights under United States and foreign laws. Traackr Content is provided to you “as is”, “as available” and “with all faults” for your information and personal, non-commercial use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purposes whatsoever without the express prior written consent of Traackr. No right or license under any copyright, trademark, patent, or other proprietary right or license is granted by this Agreement. Traackr reserves all rights not expressly granted in and to the Traackr Content, this Site and the Services, and this Agreement do not transfer ownership of any of these rights.

13. Links to Third-Party Websites

This Site and the Services found at this Site may contain links to third-party websites that are not owned or controlled by Traackr. Traackr assumes no responsibility for the content, terms and conditions, privacy policies, or practices of any third-party websites. In addition, Traackr does not censor or edit the content of any third-party websites. By using this Site or the Services found at this Site, you expressly release Traackr from any and all liability arising from your use of any third-party website. Accordingly, Traackr encourages you to be aware when you leave this Site or the Services found at this Site and to review the terms and conditions, privacy policies, and other governing documents of each other website that you may visit.

14. Disclaimer of Representations and Warranties

YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THIS SITE AND THE SERVICES FOUND AT THIS SITE SHALL BE AT YOUR OWN RISK AND THAT THIS SITE AND THE SERVICES FOUND AT THIS SITE ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”. TRAACKR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TRAACKR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT (I) THE ACCURACY, COMPLETENESS, OR CONTENT OF THIS SITE, (II) THE ACCURACY, COMPLETENESS, OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, AND/OR (III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, AND TRAACKR ASSUMES NO LIABILITY OR RESPONSIBILITY FOR THE SAME.

IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY TRAACKR, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS (INCLUDING WITHOUT LIMITATION ITS CALL CENTER OR CUSTOMER SERVICE REPRESENTATIVES), AND THIRD PARTY SERVICE PROVIDERS WILL (I) CONSTITUTE LEGAL OR FINANCIAL ADVICE OR (II) CREATE A WARRANTY OF ANY KIND WITH RESPECT TO THIS SITE OR THE SERVICES FOUND AT THIS SITE, AND USERS SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

THE FOREGOING DISCLAIMER OF REPRESENTATIONS AND WARRANTIES SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.

15. Limitation of Liability

IN NO EVENT SHALL TRAACKR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM (I) THE ACCURACY, COMPLETENESS, OR CONTENT OF THIS SITE, (II) THE ACCURACY, COMPLETENESS, OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, OR OTHERWISE) TO THIS SITE, (III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, OR OTHERWISE) TO THIS SITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER, (VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, OR OTHERWISE) TO THIS SITE, (VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, OR OTHERWISE) TO THIS SITE, (IX) ANY USER CONTENT OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS, PORNOGRAPHIC, “X-RATED”, OBSCENE OR OTHERWISE OBJECTIONABLE, AND/OR (X) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT TRAACKR IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL TRAACKR’S TOTAL AGGREGATE LIABILITY EXCEED $10 U.S. DOLLARS, UNLESS PROHIBITED BY LAW THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.

16. Indemnity

You agree to protect, defend, indemnify and hold harmless Traackr and its officers, directors, employees, agents, and third party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by Traackr directly or indirectly arising from (i) your use of and access to this Site or the Services found at this Site; (ii) your violation of any provision of this Agreement or the policies or agreements which are incorporated herein; and/or (iii) your violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive any termination or expiration of this Agreement or your use of this Site or the Services found at this Site.

17. Compliance with Local Laws

Traackr makes no representation or warranty that the content available on this Site or the Services found at this Site are appropriate in every country or jurisdiction, and access to this Site or the Services found at this Site from countries or jurisdictions where its content is illegal is prohibited. Users who choose to access this Site or the Services found at this Site are responsible for compliance with all local laws, rules and regulations.

18. Disputes, Binding Individual Arbitration and Waiver of Class Actions and Class Arbitrations

PLEASE READ THIS SECTION CAREFULLY. FOLLOW THE INSTRUCTIONS BELOW IF YOU WISH TO OPT OUT OF THE PROVISIONS REQUIRING YOU TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION.

(A) Disputes. The terms of this Section shall apply to all Disputes between you and Traackr. For the purposes of this Section, “Dispute” shall mean any dispute, claim, or action between you and Traackr arising under or relating to any Traackr Services or Products, Traackr’s websites, these Terms, or any other transaction involving you and Traackr, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis, and shall be interpreted to be given the broadest meaning allowable under law. YOU AND TRAACKR AGREE THAT “DISPUTE” AS DEFINED IN THESE TERMS SHALL NOT INCLUDE ANY CLAIM OR CAUSE OF ACTION BY YOU OR TRAACKR FOR (I) TRADE SECRET MISAPPROPRIATION, (II) PATENT INFRINGEMENT, (III) COPYRIGHT INFRINGEMENT OR MISUSE, AND (IV) TRADEMARK INFRINGEMENT OR DILUTION. Moreover, notwithstanding anything else in these Terms, you agree that a court, not the arbitrator, may decide if a claim falls within one of these four exceptions.

(B) Binding Arbitration. You and Traackr further agree: (i) to arbitrate all Disputes between the parties pursuant to the provisions in these Terms; (ii) these Terms memorialize a transaction in interstate commerce; (iii) the Federal Arbitration Act (9 U.S.C. §1, et seq.) governs the interpretation and enforcement of this Section; and (iv) this Section shall survive termination of these Terms. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED. The arbitrator may award you the same damages as a court sitting in proper jurisdiction, as limited by the Limitation of Liability set forth in Section 15 of this Agreement and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. In addition, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. The decision of the arbitrator shall be final and enforceable by any court with jurisdiction over the parties.

(C) Dispute Notice. In the event of a Dispute, you or Traackr must first send to the other party a notice of the Dispute that shall include a written statement that sets forth the name, address and contact information of the party giving it, the facts giving rise to the Dispute, and the relief requested (the “Dispute Notice”). The Dispute Notice to Traackr must be addressed to: Traackr, 211 Sutter Street, Suite 600 San Francisco, CA 94108, Attn.: Legal Department (the “Traackr Notice Address”). The Dispute Notice to you will be sent by certified mail to the most recent address we have on file or otherwise in our records for you. If Traackr and you do not reach an agreement to resolve the Dispute within sixty (60) days after the Dispute Notice is received, you or Traackr may commence an arbitration proceeding pursuant to this Section. Following submission and receipt of the Dispute Notice, each of us agrees to act in good faith to seek to resolve the Dispute before commencing arbitration.

(E) WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND TRAACKR AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS, OR CLASS ARBITRATIONS. NEITHER YOU NOR TRAACKR WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OF PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. NO ARBITRATION OR OTHER PROCEEDING WILL BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ALL AFFECTED ARBITRATIONS OR PROCEEDINGS.

(F) Arbitration Procedure. If a party elects to commence arbitration, the arbitration will be administered by the American Arbitration Association (“AAA”) and governed by the Consumer Arbitration Rules of the AAA (“AAA Rules”) in conjunction with the rules set forth in these Terms, except that AAA may not administer any multiple claimant or class arbitration, as the parties agree that the arbitration shall be limited to the resolution only of individual claims. The AAA Rules are at www.adr.org or by calling 1-800-778-7879. If there is a conflict between the AAA Rules and the rules set forth in these Terms, the rules set forth in these Terms shall govern. You may, in arbitration, seek any and all remedies otherwise available to you pursuant to federal, state, or local laws, as limited by the Limitation of Liability set forth in Section 19 of this Agreement. All Disputes shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. The arbitrator is bound by these Terms. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms, including, but not limited to, any claim that all or any part of these Terms is void or voidable. The arbitrator shall also have exclusive authority to rule on his or her own jurisdiction, including any objections with respect to the existence, scope, or validity of the arbitration agreement or to the arbitrability of any claim or counterclaim. Notwithstanding this broad delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or cause of action is for (i) trade secret misappropriation, (ii) patent infringement, (iii) copyright infringement or misuse, or (iv) trademark infringement or dilution, which are excluded from the definition of “Disputes” as stated above. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by telephone shall take place in a location reasonably accessible from your primary residence (or principal place of business if you are a small business), or in Maricopa County, Arizona, at your option.

(G) Initiation of Arbitration Proceeding. If either you or Traackr decide to arbitrate a Dispute, we agree to the following procedure:

  • Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at www.adr.org (“Demand for Arbitration: Consumer Arbitration Rules”).
  • Send one copy of the Demand for Arbitration to AAA by mail at American Arbitration Association Case Filing Services 1101 Laurel Oak Road, Suite 100 Voorhees, NJ 08043.
  • Send one copy of the Demand for Arbitration to the other party at the same address as the Dispute Notice, or as otherwise agreed to by the parties.

(H) Hearing Format. In all hearing formats, the arbitrator shall issue a written decision that explains the essential findings and conclusions on which an award, if any, is based. During the arbitration, the amount of any settlement offer made by Traackr or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Traackr is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration.

(I) Arbitration Fees and Payments.

  • The AAA rules will govern payment of filing fees and the AAA’s and arbitrator’s fees and expenses.
  • Disputes involving any amount. In any arbitration you commence, Traackr will seek its AAA or arbitrator’s fees and expenses. Fees and expenses are not included in determining the amount in dispute.

(J) Claims or Disputes Must be Filed Within One Year. To the extent permitted by law, any claim or dispute to which this Section applies must be filed within one year in arbitration. The one-year period begins when the claim or Notice of Dispute first could be filed. If not filed within one year, the claim or dispute will be permanently barred.

(K) 30-Day Opt-out Period. IF YOU DO NOT WISH TO BE BOUND BY THE ARBITRATION PROVISION IN THIS DISPUTES SECTION, YOU MUST NOTIFY TRAACKR BY E-MAILING LEGALOPTOUT@TRAACKR.COM WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THESE TERMS (UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW). In the e-mail, you must provide your (a) first name, (b) last name (c) address, (d) phone number, and (e) account number(s) and state the following: “I wish to opt out of the arbitration provision contained in Traackr’s Universal Terms of Service Agreement.” By providing your information in the method above, you are opting out of the agreement to arbitrate contained in Traackr's Universal Terms of Service. Your opt-out request will only be valid if made within thirty (30) days of first accepting the Universal Terms of Service. In the event that you opt-out consistent with the procedure set forth above, all other terms shall contained herein shall continue to apply, including those related to the applicable governing law and the court(s) in which legal disputes may be brought.

(L) Amendments to this Section. Notwithstanding any provision in these Terms to the contrary, you and Traackr agree that if Traackr makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Traackr’s address) in these Terms, Traackr will notify you and you will have thirty (30) days from the date of notice to affirmatively opt-out of any such amendments. If you affirmatively opt-out of any future amendments, you are agreeing that you will arbitrate any Dispute between us in accordance with the language of this Section as stated in these current Terms, without any of the proposed amendments governing. If you do not affirmatively opt-out of any future amendments, you will be deemed to have consented to any such future amendments.

(M) Severability. If any provision in this Section is found to be unenforceable, that provision shall be severed with the remainder of these Terms remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions; if the prohibition against class or representative actions is found to be unenforceable, this entire Section shall be null and void. The terms of this Section shall otherwise survive any termination of these Terms.

(N) Exclusive Venue for Other Controversies. Traackr and you agree that any controversy excluded from the dispute resolution procedure and class action waiver provisions in this Section shall be filed only in the Supreme Court of New York, New York, or the United States Southern District Court of New York, and each party hereby irrevocably and unconditionally consents and submits to the exclusive jurisdiction of such courts for any such controversy. You also agree to waive the right to trial by jury in any such action or proceeding.

19. Successors and Assigns

This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, successors and assigns.

20. No Third-Party Beneficiaries

Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

21. U.S. Export laws

This Site and the Services found at this Site are subject to the export laws, restrictions, regulations and administrative acts of the United States Department of Commerce, Department of Treasury Office of Foreign Assets Control (“OFAC”), State Department, and other United States authorities (collectively, “U.S. Export Laws”). Users shall not use the Services found at this Site to collect, store or transmit any technical information or data that is controlled under U.S. Export Laws. Users shall not export or re-export, or allow the export or re-export of, the Services found at this Site in violation of any U.S. Export Laws. None of the Services found at this Site may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) any country with which the United States has embargoed trade; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Denied Persons List, or any other denied parties lists under U.S. Export Laws. By using this Site and the Services found at this Site, you agree to the foregoing and represent and warrant that you are not a national or resident of, located in, or under the control of, any restricted country; and you are not on any denied parties list; and you agree to comply with all U.S. Export Laws (including “anti-boycott”, “deemed export” and “deemed re-export” regulations). If you access this Site or the Services found at this Site from other countries or jurisdictions, you do so on your own initiative and you are responsible for compliance with the local laws of that jurisdiction, if and to the extent those local laws are applicable and do not conflict with U.S. Export Laws. If such laws conflict with U.S. Export Laws, you shall not access this Site or the Services found at this Site. The obligations under this section shall survive any termination or expiration of this Agreement or your use of this Site or the Services found at this Site.

22. Titles and Headings; Independent Covenants; Severability

The titles and headings of this Agreement are for convenience and ease of reference only and shall not be utilized in any way to construe or interpret the agreement of the parties as otherwise set forth herein. Each covenant and agreement in this Agreement shall be construed for all purposes to be a separate and independent covenant or agreement. If a court of competent jurisdiction holds any provision (or portion of a provision) of this Agreement to be illegal, invalid, or otherwise unenforceable, the remaining provisions (or portions of provisions) of this Agreement shall not be affected thereby and shall be found to be valid and enforceable to the fullest extent permitted by law.

23. English Language Controls

This Agreement, along with all policies and the applicable product agreements identified above and incorporated herein by reference (collectively, the “Agreement”), is executed in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, where permitted by law, the English version will control and prevail. Where the translated version is required to be provided to you and is to be considered binding by law (i) both language versions shall have equal validity, (ii) each party acknowledges that it has reviewed both language versions and that they are substantially the same in all material respects, and (iii) in the event of any discrepancy between these two versions, the translated version may prevail, provided that the intent of the Parties has been fully taken into consideration.

Contact Information

If you have any questions about this Agreement, please contact us by email or regular mail at the following address:

Traackr Legal Department
211 Sutter Street,
Suite 600
San Francisco, CA 94108
Legal@Traackr.com

Contact Information

Traackr, INC. - Privacy Notice – Influencers

Welcome to Traackr, Inc.’s (along with each of Traackr, Inc.’s Corporate Affiliates (as defined below), collectively, “Traackr”, “we”, “us” or “our” in this privacy notice) privacy notice for influencers.

As of the Effective Date, Traackr, Inc.'s Corporate Affiliates include:

  • Traackr UK Limited
    5 Merchant Square
    London W2 1AY
  • Traackr FR Sarl
    4 rue Jules Lefebvre
    75009 Paris

We collate publicly available information about influential individuals (“you” or “your” in this privacy notice if we have obtained information about you). This pooled information, or ‘personal data’, is made available on Traackr’s market-research database via Traackr’s influencer relationship management platform (the “platform”) for its users to discover, evaluate and manage their engagement with influential people.

Traackr respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when it is used on our market-research database, your privacy rights and how the law protects you.

When a business customer of Traackr uses our platform, that customer may enter information relating to influencers into its Traackr account. To the extent that information constitutes personal data under the GDPR, that information (excluding that certain publicly available influencer data for which Traackr is the controller (as defined in the GDPR)) is referred to in this privacy notice as “CRM-Stored Influencer Data”). To the extent we process CRM-Stored Influencer Data solely in order to provide the platform to a particular customer, under the GDPR, to the extent applicable, we will act as a processor (as defined in the GDPR) on behalf of that customer in respect of that CRM-Stored Influencer Data; this privacy notice will not apply to the processing of that CRM-Stored Influencer Data and the applicable customer will act as a controller in respect of that CRM-Stored Influencer Data and is responsible for obtaining all necessary consents and providing you with all requisite information as required by applicable law.

Purpose of this privacy notice

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This privacy notice supplements the other notices and is not intended to supersede them.

Who we are

Traackr is based in the United States of America. Our main office is 211 Sutter St, Suite 600, San Francisco, CA 94108, United States of America. We have developed and manage our market-research database, our ‘Influencer Relationship Management Platform’, which allows its users to manage, expand, validate and scale their networks with influencers.

Controller

Traackr is responsible for the protection of personal data that it collates from publicly available information and adds to its market-research database. As such, we are a controller under applicable data protection legislation for personal data which we obtain about you (excluding CRM-Stored Influencer Data).

Further help

If you have any questions about this privacy notice, including any requests to exercise your legal rights referred to in ‘Your legal rights’ (paragraph 7 below), please contact our compliance team using the following email address: legal@traackr.com.

If you are an individual located in the United Kingdom or any country in the European Economic Area (the “EEA”), you have the right to make a complaint at any time to the supervisory authority which regulates the processing of personal data in the country in which you are located. We would, however, appreciate the chance to deal with your concerns before you approach your supervisory authority, so please contact us by emailing legal@traackr.com in the first instance.

  • The data we process and how it is obtained

    Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

    We collate, use, store and transfer different kinds of publicly available personal data about you which is obtained directly or indirectly via secondary sources such as social media networks and other Internet sources. This personal data may include the following:
    • your name, age and affiliated organization (if applicable);
    • your social media handle;
    • messages which you have shared publicly on social media; and
    • any other information you manifestly make public.
    We may combine the above referenced personal data with information we receive from third parties relating to your social media audience. Such combined personal data, while anonymous with respect to your social media followers, is identifiable of you.
  • How we use your personal data


    We will only use your personal data to the extent that the law allows us to do so. We will use your personal data where it is necessary to pursue our legitimate interests and your interests and fundamental rights do not override those interests.

    As part of these legitimate interests, the platform may benefit you as an influencer by facilitating your connection with companies (and their brands) to enable those companies to expand your presence in the influencer marketing ecosystem and to enhance your subject-matter expertise. Influencers often reach out to us and request to be included on the platform. The platform also affords a mutual benefit to both brands and influencers by empowering brands and influencers to build meaningful relationships for their shared gain. Additionally, the platform affords a greater public benefit by facilitating the growth and development of, and insight into, the wider influencer marketing ecosystem.

    Purposes for which we will use your personal data

    We process your personal data for the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your personal data to connect you through our platform with companies (and their brands).

    In particular, we would like you to be aware that the Traackr platform uses algorithms to construct profiles about individual influencers and therefore we may use the personal data described in Section 1 so that an evaluation can be made about your behaviour, preferences and interests (among other things). Under the GDPR (to the extent applicable), this usage may be considered profiling. In particular, these algorithms assess your reach (e.g. size of your social media audience), relevance (e.g. the contextual affinity of your content to Traackr's customers' areas of interest) and resonance (e.g. audience engagement with your social media content) in various areas. The GDPR defines "profiling" as "any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements". To the extent Traackr's processing constitutes profiling under the GDPR (to the extent applicable), you have the right to specifically object to the processing of your personal data for the purpose of profiling in accordance with paragraph 7 below. To learn more, please reach out to legal@traackr.com.

    Opting out

    You can ask us or third parties to stop processing your personal data. To do this, visit the following webpage: https://www.traackr.com/data-opt-out or by emailing support@traackr.com.

    • your name, age and affiliated organization (if applicable);
    • your social media handle;
    • messages which you have shared publicly on social media; and
    • any other information you manifestly make public.
    We may combine the above referenced personal data with information we receive from third parties relating to your social media audience. Such combined personal data, while anonymous with respect to your social media followers, is identifiable of you.
  • Disclosures of your personal data

    We may share your personal data with the persons and in the contexts set out below:
    • users of our platform and associated market-research database;
    • service providers who provide us with IT, system administration, and other services;
    • professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services;
    • persons to whom we are under a duty to disclose or share your personal data in order to comply with any legal obligation, including without limitation public authorities who may need to see your personal data to meet national security or law enforcement requirements, and regulators and other authorities who require reporting of processing activities in certain circumstances;
    • third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
    • third parties with whom we may be required to communicate if we discontinue our business, or file a petition or have filed against us a petition in bankruptcy, reorganization or similar insolvency petition, application or proceeding;
    • our Corporate Affiliates; for the purposes of this privacy notice: "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Traackr, whether by ownership or otherwise; and “control” means possessing, directly or indirectly, the power to direct or cause the direction of the management, policies or operations of an entity, whether through ownership of fifty percent (50%) or more of the voting securities, by contract or otherwise; and
    • third parties with whom we may be required to communicate in order to enforce or apply the terms of our agreements; or to protect the rights, property, or safety of Traackr, our customers, or others.
    We use reasonable efforts to ensure that all third parties respect thesecurity of your personal data and to treat it in accordance with the law.Apart from users of our market-research database, who will separately berequired to adhere to privacy laws when dealing with your personal data, we donot allow our third-party service providers to use your personal data for theirown purposes and only permit them to process your personal data for specifiedpurposes and in accordance with our documented instructions.
  • International transfers

    Where we use certain service providers in circumstances requiring a transfer of your personal data from a country in the EEA to another country outside of the EEA, we may use specific contracts approved by the European Commission which give personal data the same protection it has in the EEA under the GDPR. If we rely on another basis to transfer your personal data outside of the EEA, we will keep you updated by way of updates to this privacy notice.

    Please contact us by emailing legal@traackr.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
  • Data security

    We have put in place appropriate security measures intended to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. Processors of your personal data acting on our documented instructions will only process your personal data in accordance with our instructions and are subject to a duty of confidentiality.
  • Data retention

    We will only retain your personal data for as long as necessary to fulfil the purposes for which it was obtained. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
  • Your legal rights

    Under certain circumstances, you may have certain rights under dataprotection laws in relation to your personal data, including to:

    Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of any new data you provide to us.

    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your personal data unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In particular, to the extent Traackr's processing constitutes profiling under the GDPR, you have the right to specifically object to the processing of your personal data for the purpose of profiling. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

    Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

    If you wish to exercise any of the rights set out above, please visit the following webpage: https://www.traackr.com/data-opt-out. Please note that Traackr reserves the right to refuse any request to exercise such rights to the extent permitted by applicable law.

    No fee usually required
    You generally will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    What we may need from you
    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond
    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
  • Changes of purpose

    We will only use your personal data for the purposes for which it was obtained, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us by emailing legal@traackr.com.

    If we need to use your personal data for an unrelated purpose, we will update this privacy notice and explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
  • Changes to our privacy notice

    Any changes we make to this privacy notice in the future will be posted to our website. Please check back frequently to see any updates or changes to this privacy notice.
  • Privacy Notice for California Residents

    Notwithstanding any earlier Effective Date applicable to this privacy notice generally, this paragraph 10 shall be effective from and after January 1, 2020. This paragraph 10 shall apply to you only if you are a California resident. This paragraph 10 shall apply only to the extent Traackr is regulated under the CCPA (as defined below) as a business (as defined in the CCPA).

    When a business customer of Traackr uses our platform, that customer may enter information relating to influencers into its Traackr account. To the extent that information constitutes consumer information (as defined below) under the CCPA (as defined below), that information (excluding that certain publicly available influencer data for which Traackr is the business (as defined in the CCPA)) is referred to in this privacy notice as "California CRM-Stored Influencer Data”). To the extent we process California CRM-Stored Influencer Data solely in order to provide the platform to a particular customer, under the CCPA, to the extent applicable, we will act as a service provider (as defined in the CCPA) on behalf of that customer in respect of that California CRM-Stored Influencer Data; this privacy notice will not apply to the processing of that California CRM-Stored Influencer Data and the applicable customer will act as the business in respect of that California CRM-Stored Influencer Data and is responsible for obtaining all necessary consents and providing you with all requisite information as required by applicable law.

    As used in this paragraph 10, “sell” (including all grammatically inflected forms thereof) means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, consumer information (as defined below) to another business or a third party for monetary or other valuable consideration.

    “Selling” does not include (i) disclosing consumer information to a third party at your direction, provided the third party does not sell the consumer information except in accordance with the California Consumer Privacy Act (the “CCPA”), (ii) where you intentionally interact with a third party through the platform, provided the third party does not also sell the consumer information, (iii) where you have opted out in accordance with paragraph 10(g), disclosures to third parties for the purposes of alerting such third parties that you have opted out of the sale of your consumer information, (iv) using or sharing your consumer information with a service provider as necessary to perform business purposes, provided that such service provider provides its services on Traackr’s behalf and provided that the service provider does not further collect, sell or use the consumer information except as necessary to perform the business purpose, or (v) transfers of your consumer information to a third party as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of Traackr, provided that information is used or shared consistently with the CCPA.
  • Privacy Notice for California Residents

    Notwithstanding any earlier Effective Date applicable to this privacy notice generally, this paragraph 10 shall be effective from and after January 1, 2020. This paragraph 10 shall apply to you only if you are a California resident. This paragraph 10 shall apply only to the extent Traackr is regulated under the CCPA (as defined below) as a business (as defined in the CCPA).

    When a business customer of Traackr uses our platform, that customer may enter information relating to influencers into its Traackr account. To the extent that information constitutes consumer information (as defined below) under the CCPA (as defined below), that information (excluding that certain publicly available influencer data for which Traackr is the business (as defined in the CCPA)) is referred to in this privacy notice as "California CRM-Stored Influencer Data”). To the extent we process California CRM-Stored Influencer Data solely in order to provide the platform to a particular customer, under the CCPA, to the extent applicable, we will act as a service provider (as defined in the CCPA) on behalf of that customer in respect of that California CRM-Stored Influencer Data; this privacy notice will not apply to the processing of that California CRM-Stored Influencer Data and the applicable customer will act as the business in respect of that California CRM-Stored Influencer Data and is responsible for obtaining all necessary consents and providing you with all requisite information as required by applicable law.

    As used in this paragraph 10, “sell” (including all grammatically inflected forms thereof) means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, consumer information (as defined below) to another business or a third party for monetary or other valuable consideration.

    “Selling” does not include (i) disclosing consumer information to a third party at your direction, provided the third party does not sell the consumer information except in accordance with the California Consumer Privacy Act (the “CCPA”), (ii) where you intentionally interact with a third party through the platform, provided the third party does not also sell the consumer information, (iii) where you have opted out in accordance with paragraph 10(g), disclosures to third parties for the purposes of alerting such third parties that you have opted out of the sale of your consumer information, (iv) using or sharing your consumer information with a service provider as necessary to perform business purposes, provided that such service provider provides its services on Traackr’s behalf and provided that the service provider does not further collect, sell or use the consumer information except as necessary to perform the business purpose, or (v) transfers of your consumer information to a third party as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of Traackr, provided that information is used or shared consistently with the CCPA.
    • Consumer Information Collected: We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with particular California residents, devices or households ("consumer information"). In particular, we have collected the following categories of consumer information from California residents, households or devices within the last twelve (12) months:

      Category:
      A. Identifiers.

      Example:
      Any identifiers you have manifestly made public, including your real name, date of birth, age, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social media handle or other similar identifiers.

      Business or commercial purposes for which we use consumer information:
      For the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands).

      Category:
      B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

      Example:
      Any personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) that you have manifestly made public, including your name, physical characteristics or description, address, telephone number, education, employment, employment history or any medical information. Some personal information included in this category may overlap with other categories.

      Business or commercial purposes for which we use consumer information:
      For the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands).

      Category:
      C. Protected classification characteristics under California or federal law.

      Example:
      Any protected classification characteristics under California or federal law that you have manifestly made public, including your age (if you are 40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

      Business or commercial purposes for which we use consumer information:
      For the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands).

      Category:
      D. Commercial information.

      Example:
      Any commercial information you have manifestly made public, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

      Business or commercial purposes for which we use consumer information:
      For the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands).

      Category:
      E. Biometric information.

      Example:
      Any biometric information you have manifestly made public, including genetic, physiological, behavioral, and biological characteristics or other physical patterns, and sleep, health, or exercise data.

      Business or commercial purposes for which we use consumer information:
      For the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands).

      Category:
      F. Internet or other similar network activity.

      Example:
      Any Internet or other similar network activity you have manifestly made public, including your interaction with a website or application (such as your social media posting history).

      Business or commercial purposes for which we use consumer information:
      For the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands).

      Category:
      G. Sensory data.

      Example:
      Any sensory data you have manifestly made public, including audio, electronic, visual or similar information.

      Business or commercial purposes for which we use consumer information:
      For the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands).

      Category:
      H. Professional or employment-related information.

      Example:
      Any professional or employment-related information you have manifestly made public, including your current or past job history.

      Business or commercial purposes for which we use consumer information:
      For the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands).

      Category:
      I. Inferences drawn from other personal information.

      Example:
      Metrics reflecting characteristics and aptitudes, such as the relevance, reach and resonance of influencers, as well as demographic information of influencers' audiences.

      Business or commercial purposes for which we use consumer information:
      For the purposes of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands).

    • Use of Consumer Information: We use consumer informationfor the business or commercial purposes described in the table above and in themanner described in paragraphs 2 and 3 of this privacy notice with respect topersonal data.
    • Consumer Information Collected: We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with particular California residents, devices or households ("consumer information"). In particular, we have collected the following categories of consumer information from California residents, households or devices within the last twelve (12) months:
      • Identifiers.
      • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
      • Protected classification characteristics under California or federal law.
      • Commercial information.
      • Biometric information.
      • Internet or other similar network activity.
      • Sensory data.
      • Professional or employment-related information.
      • Inferences drawn from other personal information.
    • Sales of Consumer Information: Your consumer information (as described in the table above) may be sold (as defined above) for the business purpose of allowing users of our platform and associated market-research database to discover, evaluate and manage their engagement with influential people. In addition to allowing users to conduct market research, as noted above, we will use your consumer information to connect you through our platform with companies (and their brands). In the preceding twelve (12) months, Traackr has sold the following categories of consumer information (as described in the table above):
      • Identifiers.
      • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
      • Protected classification characteristics under California or federal law.
      • Commercial information.
      • Biometric information.
      • Internet or other similar network activity.
      • Sensory data.
      • Professional or employment-related information.
      • Inferences drawn from other personal information.
    • California Residents’ Rights and Choices: The CCPA provides California residents with specific rights regarding their consumer information. This paragraph describes your CCPA rights (to the extent applicable to you) and explains how to exercise those rights.
      • Access to Specific Information and Data Portability Rights: You may have the right to request that Traackr disclose certain information to you about our collection and use of your consumer information over the past 12 months. Once we receive and confirm your verifiable consumer request (in the manner described in paragraph 10(f) below), to the extent required by the CCPA, we will disclose to you:
        • The categories of consumer information we collected about you.
        • The categories of sources for the consumer information we collected about you.
        • Our business or commercial purpose for collecting or selling that consumer information.
        • The categories of third parties with whom we share that consumer information.
        • The specific pieces of consumer information we collected about you (also called a data portability request).
        • If we sold or disclosed your consumer information for a business purpose, two separate lists disclosing (i) sales, identifying the consumer information categories that each category of buyer purchased; and (ii) disclosures for a business purpose, identifying the consumer information categories that each category of recipient obtained.
      • Deletion Request Rights: You have the right to request that Traackr delete any of your consumer information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm a verifiable request from you (if you are a California resident) in the manner described in paragraph 10(f) below (“verifiable consumer request”), we will delete (and direct our service providers to delete) your consumer information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
        • Complete the transaction for which we collected the consumer information, provide a product or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
        • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
        • Debug products or services to identify and repair errors that impair existing intended functionality.
        • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
        • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).
        • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
        • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
        • Comply with a legal obligation.
        • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
    • Exercising Access, Data Portability, and Deletion Rights:
      • To exercise the access, data portability, and deletion rights described in paragraph 10(e) above, please submit a verifiable consumer request to us by either: (1) calling us at  +1(855) TRAACKR; (2) visiting https://www.traackr.com/data-opt-out; or (3) contacting us in accordance with the paragraph above titled "Further help". Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your consumer information. You may also make a verifiable consumer request on behalf of your minor child. You may make a verifiable consumer request for access or data portability no more than twice within a 12-month period. The verifiable consumer request must: (i) provide sufficient information that allows us to reasonably verify you are the person about whom we collected consumer information or an authorized representative; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with consumer information if we cannot verify your identity or authority to make the request and confirm the consumer information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use consumer information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.  For instructions on exercising sale opt-out rights, see paragraph 10(g) below.
      • We endeavour to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your consumer information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. If your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either charge a reasonable fee, taking into account the administrative costs of providing the information or communication or taking the action requested, or refuse to act on the request and notify you of the reason for refusing the request.
    • Consumer Information Sales Opt-Out and Opt-In Rights:
      • If you are 16 years of age or older, you have the right to direct us to not sell your consumer information at any time (the "right to opt-out"). We do not sell the consumer information of California residents we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the California resident who is at least 13 years of age and less than 16 years of age, or the parent or guardian of a California resident less than 13 years of age. California residents who opt in to consumer information sales may opt out of future sales at any time.
      • To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by contacting us in the manner described in Section 10(f) above or by visiting the following Internet Web page link: Do Not Sell My Personal Information
      • Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize consumer information sales. However, you may change your mind and opt back in to consumer information sales at any time by emailing legal@traackr.com.
      • You do not need to create an account with us to exercise your opt-out rights. We will only use consumer information provided in an opt-out request to review and comply with the request.
    • Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights, including, unless permitted by the CCPA, by:
      • Denying you goods or services.
      • Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
      • Providing you a different level or quality of goods or services.
      • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

This version of this privacy notice is effective as of, and was last updated on, March 5, 2021 (the "Effective Date").